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Recently, ADEA in collaboration with the Australian Medicare Local Alliance (AML Alliance) sent out a survey to a number of members and their organisations to assess their readiness for eHealth within their organisation. Please see below for a summary of the results from the survey.



Interaction with GPS

Most are still using non-electronic ways of communicating with GPs (Phone 80%; Letter/Post 70%; and Fax 61%).

The key message is that referrals from doctors are often incomplete leading to having to follow-up further and get more information. Often important information such as pathology results and medication updates is missing, or completely lack any medical history at all.

Sharing information and having access to a patient’s eHealth record enables both GPs and other healthcare providers to obtain information that may be missing in other forms of communication.

Computerisation, Software and Connectivity

Despite 95% of respondents being connected to the internet or other relevant software, only 46% indicated that patient records were computerised.

Computer use varied, with most common use as:

Of those that are computerised:

eHealth and the PCEHR Awareness

Assisted consumer registration

Consumer registration

Healthcare Organisation registration (HPI-O):

Individual Healthcare Provider (HPI-I):

Secure message delivery (SMD):

Healthcare practice education, training and development activities

eHealth change and adoption journey

Key Issues and Challenges Moving Forward

(1)      Lack of understanding, information, and support on eHealth

Respondents appeared to be unsure about how eHealth works or fits in with their current workflows and the potential benefits to Diabetes Educators.

(2)      Limited time

There was a perception that eHealth implementation will add administrative time to already limited capacity, taking away time from a patient consultation.

(3)      Costly

There was a concern around the cost to get set up for eHealth including the purchase of software, and administrative costs of setting up electronic medical records for each patient.

(4)      Practice Managers are often decision makers

As most diabetes educators work within GP setting or with multiple allied health providers, practice manager engagement is key to decisions regarding eHealth implementation

(5)      Privacy and Security

Need to provide information already available that addresses privacy and security concerns.

Next Steps

Over the coming months, ADEA and AML Alliance will continue to work together to assist ADEA members and their organisations get eHealth ready. We will be producing a number of webinars, resources and information to assist you and your organistion in this journey.

If you have any questions, please email Louise Gilmour on